Terms & Conditions

Terms of use

By accessing, browsing and / or using this site, you acknowledge that you have read, understood, and agreed to be bound by these terms and to comply with all applicable laws and regulations. If you do not agree to these terms, please do not use this site. Achilles Heel makes no representation that this site or its contents are appropriate or available for use in any locations outside the United Kingdom. Those who choose to access the site from other locations do so on their own initiative and are responsible for compliance with applicable local laws.

Contents of this website

Whilst every effort is made to ensure accuracy in the content of this web site, Achilles Heel are not responsible for any typographical errors, inaccuracies or omissions. The information, prices and terms presented on this site are subject to change without prior notice. Not all products are available at all times. Please note that all displayed products are subject to availability.


As a UK-based company all our prices are presented in pound sterling. If you order from outside the UK you may incur a small charge from your bank for exchanging from your own currency into pound sterling.

Stock levels

Generally all listed products are in stock. If you order an item which has recently sold out and it won't be back in stock we will offer you an alternative or a full refund. Please note that all displayed products are subject to availability.


For the delivery of orders within the UK we use the delivery service provided by DPD and Royal Mail. For all other parts of the UK i.e Islands, orders will be sent through Royal Mail. Achilles Heel is not responsible for any delays encountered by Royal Mail or DPD, adverse weather conditions or out of area deliveries.

Missing parcels

In the unlikely event of your parcel being lost by the courier, as the sender we will be responsible for making the enquires and eventual claim for the lost items. This means that once the courier classes a parcel as lost (15 working days Royal Mail UK deliveries, 28 working days Royal Mail International Deliveries), we can process a replacement or refund immediately.

If a parcel is sent on a Next Day Delivery service we should get a much quicker and detailed response from the courier.

Please contact us via phone or email if your parcel has not arrived within the expected time.

In-store Gift Cards & Online Vouchers

In-store gift cards and online vouchers remains active for 24 months from the date of purchase, after this time the card will expire and any outstanding balance will be lost. Achilles Heel Ltd is not responsible for lost, stolen, damaged or unauthorised use of gift cards and cannot be exchanged for cash. In-store gift cards can only be used in exchange for products purchased in-store and cannot be used online. Achilles Heel Ltd reserves the right to amend these T&Cs without notice.

Discount codes cannot be used against the sale of Gift Cards & Online Vouchers.


Achilles Heel, Achilles Heel logos, custom graphics and button icons contained on this site are the service marks, trademarks, trade names and/or trade dress of Achilles Heel. All other trademarks, service marks and companies names or logos appearing at this site are the property of their respective owners.


This site and all its contents including design, images, files, the selection and arrangement thereof are the property and Copyright © 2004-2022 of Achilles Heel. All rights reserved. No part may be reproduced or distributed in any form without the express written permission of Achilles Heel.

Achilles Heel is a registered company – no 640090.