Delivery Information

All orders will be dispatched within 24 hours of your order being placed if the requested items are in stock. Orders received before 3pm (Monday-Friday) are despatched the same day; any orders received after 3pm will be despatched on the next working day. This is subject to bank / public holidays. 

Delivery costs - UK

We calculate delivery costs according to your delivery choice: either delivered to your chosen address or collected for free in person from our running shop in Glasgow.

Please refer to our delivery options below, which lists how much we charge with a corresponding estimated arrival time.

Sprint Delivery - £6.95

Sprint is our speedy tracked service delivered by Royal Mail. This is available within the UK and is a 1-2 working days service. You will receive an email with your tracking information.

Run Delivery - £4.95 [Free on orders over £80]

Run is our standard tracked service delivered by Royal Mail. This is available within the UK and is a 2-5 working days service. You will receive an email with your tracking information.

Saturday Delivery - £15.00

Select Saturday delivery before 3pm on a Friday and receive your order on the Saturday. This service is provided by Royal Mail and is only available within the UK mainland, Northern Ireland and Scottish Isles / Islands. You can track your item online using the Royal Mail Track & Trace service.

Please note that an additional charge may be applicable for items weighing over 2kg on Saturday delivery.

Northern Ireland & Scottish Isles / Islands - Sprint Delivery  - £6.95

We can also offer Sprint delivery to customers in Northern Ireland and Scottish Isles / Islands. This service will be delivered by Royal Mail.

Click & Collect from Achilles Heel - Free

Orders placed before 3pm will be available for collection on the same day for free, from our store in Glasgow. Orders placed after 3pm will be available for collection on the following working day. Orders placed over the weekend (Saturday & Sunday) will be processed on the Monday. Please note that when you pick up your order in person you need to bring along the following items:

• Order confirmation
• Proof of identification (e.g. driving licence, student card)

Missing Parcels

In the unlikely event of your parcel going missing, as the sender we will be responsible for making the enquiries and eventual claim for the lost items. This means that once the courier classes the parcel as lost, we can process a replacement or refund immediately.

If a parcel is sent on our 'Sprint' delivery service we should get a much quicker and detailed response from the courier.

Please contact us via phone or email if your parcel has not arrived within the expected time.

Disclaimer

Achilles Heel is not responsible for any delays encountered by Royal Mail in adverse weather conditions or for out of area deliveries.

In the unlikely event that your order is returned back to Achilles Heel due to a failed delivery then a re-delivery fee will be charged. Please note that customers wishing to cancel orders at this stage will have any postage costs deducted from their refund.