We are committed to protecting the privacy and security of our valued customers. The information that is collected when an order is placed is used for the sole purpose of processing your order. We respect your privacy and we do not sell personal customer information to third parties.
We will not email you in the future unless you have signed up for our newsletter.
Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, delivery address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”
You can manage cookies yourself and learn more about them through Internet browser cookies – what they are and how to manage them
If cookies aren’t enabled on your computer, it will mean that your shopping experience on our website will be limited to browsing and researching; you won’t be able to add products to your basket or buy them.
There are two types of cookies:
- First-party Cookies - the cookies we set to make the site work
- Third-party Cookies - the cookies set by third-parties, like Google and Facebook, to track your usage of their services
|PHPSESSID||Remembers what's in your basket during your session|
|poll#||Remembers which option you selected for a particular poll|
|frontend||Remembers what's in your basket according to PHPSESSID|
|persistent_shopping_cart||Remembers thimngs you've added to your basket for one year|
|lu, s, x-src, p, presence, c_user, xs, locale, datr
|Google+||BEAT, ULS, __utma, __utmb, __utmz, __utmc||These cookies are used by Google to track usage of and enable their Google+ button.||Google Policies and Principles|
|Vimeo||uid,pl_volume, clips, v6f, __utma, __utmb, __utmz, __utmc||These cookies are used by Vimeo to track usage of who embeds and watches their videos.|
Please note that this list is manually maintained. We aim to keep this list of cookies up-to-date, but we cannot guarantee that additional third-party cookies won't exist when you visit pages in the future.
How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for delivery, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). We also use this information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.
Sharing your personal information
We share your Personal Information with third parties to help us use your Personal Information, as described above. We use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
- FACEBOOK - https://www.facebook.com/settings/?tab=ads
- GOOGLE - https://www.google.com/settings/ads/anonymous
- BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us.
593 Great Western Road, Glasgow, United Kingdom, G12 8HX