Terms & Conditions

We think this policy stuff is a bit boring, too, but we had to write it like this to avoid any confusion. So, run on through - we know you'll make it to the end!


By accessing, browsing and/or using this site, you acknowledge that you have read, understood, and agreed to be bound by these terms and to comply with all applicable laws and regulations. If you do not agree to these terms, please do not use this site. achilles heel makes no representation that this site or its contents are appropriate or available for use in any locations outside the United Kingdom. Those who choose to access the site from other locations do so on their own initiative and are responsible for compliance with applicable local laws.


Whilst every effort is made to ensure accuracy in the content of this web site, achilles heel are not responsible for any typographical errors, inaccuracies or omissions. The information, prices and terms presented on this site are subject to change without prior notice. Not all products are available at all times. Please note that all displayed products are subject to availability.


Please read through the ordering information, our security statementdelivery information and our returns policy for all matters related to purchasing your goods from achilles heel.


As a UK-based company all our prices are presented in pound sterling. If you order from outside the UK you may incur a small charge from your bank for exchanging from your own currency into pound sterling.


Generally all listed products are in stock. If you order an item which has recently sold out and it won't be back in stock we will offer you an alternative or a full refund. Please note that all displayed products are subject to availability.


For the delivery of orders within the United Kingdom we use the delivery service provided by DPD and Royal Mail. For all other parts of the UK i.e Islands, orders will be sent through Royal Mail. achilles heel is not responsible for any delays encountered by Royal Mail or DPD, adverse weather conditions or out of area deliveries.


In the unlikely event of your parcel being lost by the courier, as the sender we will be responsible for making the enquires and eventual claim for the lost items. This means that once the courier classes a parcel as lost (15 working days Royal Mail UK deliveries, 28 working days Royal Mail International Deliveries), we can process a replacement or refund immediately.

If a parcel is sent on a Next Day Delivery service we should get a much quicker and detailed response from the courier.

Please contact us via phone or email if your parcel has not arrived within the expected time.


Sale items and special offers available on the website are only available online via mail-order. We cannot provide the same sale offers from our store and vice versa.


To use your Traditional Paper Gift Voucher you need to produce the voucher instore to redeem against your goods. This voucher may be exchanged for goods of a higher price than the face value of the voucher on payment of the difference. This voucher cannot be exchanged for cash. Mutilated, damaged or defaced vouchers cannot be exchanged. No Liability will be accepted for the replacement or refund of lost, stolen or destroyed vouchers.


achilles heel, achilles heel logos, custom graphics and button icons contained on this site are the service marks, trademarks, trade names and/or trade dress of achilles heel. All other trademarks, service marks and companies names or logos appearing at this site are the property of their respective owners.


This site and all its contents including design, images, files, the selection and arrangement thereof are the property and Copyright © 2004-2013 of achilles heel. All rights reserved. No part may be reproduced or distributed in any form without the express written permission of achilles heel.

achilles heel is a registered company – no 640090.


To compliment our terms and conditions we have provided customer service pages dedicated to the following areas:

Scroll To Top