We offer free tracked UK delivery on orders over £50, free tracked EU delivery on orders over £200 & free tracked returns on all UK orders. For full details, check our delivery charges page and returns policy.
WHEN WE DESPATCH ORDERS
All orders will be dispatched within 24 hours of your order being placed if the requested items are in stock. Orders received before 2pm (Monday-Friday) are despatched the same day; any orders received after 2pm will be despatched on the next working day.
DELIVERY COSTS - UK
We calculate delivery costs according to your delivery choice: either delivered to your chosen address or collected for free in person from our running shop in Glasgow.
When we deliver, postage will only be charged on the initial payment for any part orders we dispatch. We will charge no further postage on any items we dispatch thereafter.
Please refer to our delivery options below, which lists how much we charge with a corresponding estimated arrival time.
In the unlikely event that your order is returned back to achilles heel due to a failed delivery then a re-delivery fee will be charged. Please note that customers wishing to cancel orders at this stage will have any postage costs deducted from their refund.
CLICK & COLLECT FROM ACHILLES HEEL [FREE]
Orders placed before 2pm will be available for collection on the next working day for free from our Glasgow running shop; orders placed after 2pm will be available for collection in 2 working days. Orders placed over the weekend (Saturday & Sunday) will be processed on the Monday. Please note that when you pick up your order in person you need to bring along the following items:
- Order confirmation
- Proof of identification (e.g. driving licence, student card)
DELIVERIES TO THE UNITED KINGDOM
For deliveries to the UK, we offer three options: Sprint, Run and Saturday Delivery.
MAINLAND - SPRINT DELIVERY [£6.00] FREE on orders over £100
Sprint is our speedy service delivered by DPD. This is available within the UK mainland and is a next working day service. You will receive an email with your tracking information and also a one hour delivery window so you don't have to wait in all day for your parcel. If you supply us your mobile number we can text the estimated time of arrival straight to your mobile.
If you are not going to be home during delivery hours you can provide brief instructions to leave orders with a neighbour (this option can be chosen when filling out your delivery details).
Please note that all orders require a signature to confirm safe delivery. achilles heel cannot be held responsible for items that go missing if instructed to deliver to a neighbour.
Alternatively you can pick up your order from a DPD Pickup Shop near you - check the DPD Pickup Shop Finder to locate your closest pickup point.
MAINLAND - RUN DELIVERY [£3.00] FREE on orders over £50
Not quite as fast as a sprint but still pretty quick. This option is delivered by Royal Mail Tracked which takes between 2-3 working days. It's a nice balance of both speed and cost.
MAINLAND - SATURDAY DELIVERY [£12.00]
Select Saturday delivery before 2pm on a Friday and receive your order on the Saturday. Now that's fast. This service is provided by Royal Mail and is only available within the UK mainland, Northern Ireland and Scottish Isles / Islands. You can track your item online using the Royal Mail Track & Trace service. Contact us for your Royal Mail tracking number.
Please note that an additional charge may be applicable for items weighing over 2kg going on Saturday delivery.
NORTHERN IRELAND AND SCOTTISH ISLES / ISLANDS - SPRINT DELIVERY [£6.00]
We can also offer Sprint delivery to customers in Northern Ireland and Scottish Isles / Islands. This service will be delivered by Royal Mail Special Delivery or 1st class, depending on weight and value.
NORTHERN IRELAND AND SCOTTISH ISLES / ISLANDS - RUN DELIVERY [£3.00]
Not quite as fast as a sprint but still pretty quick. This option is delivered by Royal Mail which takes between 2-3 working days. It's a nice balance of both speed and cost.
EUROPE & WORLDWIDE (INCLUDING CHANNEL ISLANDS) [FREE FOR £200+ ORDERS]
Delivery of orders out-with the UK will be sent through Royal Mail or DPD depending on location.
If we are shipping to an address outside of the United Kingdom, there is a chance you will be charged duties, taxes and brokerage fees.
Duties and taxes on international orders will be assessed by local officials and billed to you separately. Please contact your customs office for information on duties, taxes and restricted items. Unfortunately we have no control over these charges and cannot predict what they may be. We are unable to reimburse any costs incurred regardless of the circumstances.
Please refer to our delivery charges page, which lists how much we charge with a corresponding estimated arrival time.
Please note that heavy orders out-with the UK mainland may incur a delivery surcharge. If this is the case we will email you before we proceed with your order.
OUT OF STOCK ITEMS
If a product is out of stock after you order or we can only deliver part of your order we will contact you straight away, either by email or by phone. On contact with you we will explain the situation and offer any available alternatives, one of which will include cancelling your order.
Should you decide to leave any product on back order, you can contact us at any time for an update on the order or you can log into your online account to check status of your order.
In the unlikely event of your parcel going missing, as the sender we will be responsible for making the enquiries and eventual claim for the lost items. This means that once the courier classes a parcel as lost (15 working days Royal Mail UK deliveries, 28 working days Royal Mail International Deliveries), we can process a replacement or refund immediately.
If a parcel is sent on a Next Day Delivery service we should get a much quicker and detailed response from the courier.
Please contact us via phone or email if your parcel has not arrived within the expected time.
achilles heel is not responsible for any delays encountered by Royal Mail or Interlink Express in adverse weather conditions or for out of area deliveries.